Return Policy
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Returns

Hokey Spokes cannot refund money for products once the package is opened. All sales are final. However, any unopened may be returned for credit within 30 days of purchase. Unopened and unused merchandise returned for refund within the 30 day return period is subject to a 15% restocking fee. Original shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items.

All returns must obtain a prior RMA Number (Returned Merchandise Authorization) from hokeyspokes.com.

Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from date of issuance. Returns must be 100% complete, unopened, unused, sealed in original factory condition, with all original boxes and packing materials, contain all manuals, and inserts. Additional charges may apply if the merchandise is not returned in 100% complete condition.

Before requesting an RMA (Return Merchandise Authorization), make sure that you have read and understood clearly our Return Policy.

To obtain an RMA Number, please email us at : hokeyspokes@yahoo.com. Enter the Subject Line as "RMA REQUEST"

RMA Numbers and return directions will be emailed to customer within 3 days along with a mailing address for your shipment.

When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost or damaged in transit Hokey Spokes shall not be responsible. We suggest that you use a traceable carrier that can provide you with proof of delivery. RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way. If we do not see the authorized RMA number on the front of the package, it will be refused by Hokey Spokes.

We reserve the right to refuse a return on any product that does not meet these requirements.

After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the original credit card used for purchase.

Defective Merchandise

All Hokey Spokes sold at hokeyspokes.com are factory new and they are covered by the Manufacturer's one year limited replacement warranty for manufacturing defects. The Hokey Spokes Company stands behind the quality and condition of all merchandise sold and our highly trained representatives are available to assist with manufacturer's warranty service, exchange and repair if any item proves defective.

If your merchandise arrives malfunctioning or appears to be defective, please contact the dealer where you purchased the item. Use your dated receipt to show that your Hokey Spokes are still under warranty (one year from date of sale) and your dealer has those records.

If you purchased your Hokey Spokes from www.hokeyspokes.com, we have your records on file and you will not need to show a sales receipt. However, this warranty is for the original customer and cannot be transferred to third parties. For example, if you buy your Hokey Spokes from an unauthorized source (such as a Flea Market vendor) we will not be able to honor any warranty.

In many instances, manufacturer representatives can diagnose and resolve product concerns over the phone. Our Customer Service team will make every effort to assist you in obtaining technical support and warranty service. At the discretion of The Hokey Spokes Company, in some instances, we may decide to repair or replace a defective product via our facility. Defective merchandise returned to our facility will be replaced with the same product. The Customer is responsible for return shipping and handling charges on all returned items.

Damaged Merchandise

In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please call Customer Service at 1-866-HOKEYSPOKES or email us at : hokeyspokes@yahoo.com. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS or FedEx) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.

Refused Shipments

At Hokey Spokes, we make every effort to ship orders expeditiously. Merchandise that is refused will be subject to a 15% restocking fee. Shipping and handling charges are non-refundable. If you wish to cancel your order prior to shipping, please call as soon as possible at 1-866-HOKEYSPOKES. No charges will be posted for cancellations that are made prior to processing and shipping. Please be aware that there is a 99 percent chance that your order will be shipped the same day it is received so act promptly!

 

   
   
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